Web apps
The moment a workflow involves several people, states and responsibilities, the spreadsheet is finished. A web application models it instead: clear permissions, a traceable history, one place that holds the current state. Ticket systems are the most common case, but far from the only one.
Example: A ticket system for client communication
What you get
- Multi-tenant applications with a role and permission concept
- Tasks, requests, approvals and automatic escalation levels
- Connected to existing systems instead of standing alone
- Server-side rendering for short load times
- Hosting, backups and monitoring included on request
Typical starting point
- Requests run through a shared mailbox and get lost.
- Nobody can say what state a case is currently in.
- One spreadsheet is edited by five people at once.
Other services
Something similar on your desk?
Describe briefly what it is about. You get an honest assessment back.